Feedback and coaching – Kia Tu – Rotorua Lakes Council

Once clear expectations are in place, our people are set up for success. You can support with timely, honest feedback to reinforce or redirect, and by having a structured coaching approach to address weaknesses, and grow experience and capability.

Here are some tips for delivering feedback and coaching to build capability:

Your responsibility is to:

Give your team regular feedback on performance and behaviours
Reinforce good performance/behaviour and challenge unacceptable performance or behaviour early
Regularly seek feedback on your own performance
Coach development by identifying needs together and supporting improvement.

Feedback

Valid feedback, when properly given and well meant, can make all the difference between success and failure. Use the tips for giving feedback and the conversation plan to assist with this task. Feedback provides us with information as to what is working and what is not. We should all view feedback as an opportunity to expand our understanding of how others see us and use the feedback as a tool for achieving positive results. The ability to give ‘courageous’ and constructive feedback is an essential management skill.

Coaching to build capability – the GROW model

Coaching is a form of structured training, which develops the capability of your people by giving them systematically planned, and progressively more ‘stretching’ tasks to perform, combined with continuous assessment and support. Use the tips for coaching to identify the need for improvement and document the plan to improve using the coaching plan template. Like a good sports coach, you can use the following coaching techniques to address areas for development and grow the capability of individual team members. You may find the GROW model a powerful way to plan and deliver coaching.