Recruitment

Successful recruiting is vital to our growth and success.  It involves some of the most important and high-risk decisions managers make.   In this section we’ve set out processes and tools to help you recruit passionate, forward thinking, resilient team players efficiently and successfully.  Read More…

Employment agreements

The wide range of services we provide means that we have many different roles and various categories of team member status.  Each category has its own rights, obligations and contract documentation.  To manage your team you need to understand their terms and conditions of employment and be able to interpret and apply them from day to day. This section sets out and explains our various employment agreements. Read More…

Onboarding

Having hired the right person, you are responsible for their fast, effective onboarding into your department so they are productive and aware of our policies, processes and expectations as quickly as possible.  This section will help you meet your onboarding responsibilities.  Read More…

Setting expectations

It’s an important part of your role to set expectations and standards with team members and talk about what excellent performance looks like. You would have these conversations with new team members or any team member when their performance drops or their responsibilities or priorities change. This section shows you how to plan and hold these important conversations. Read More…

Health and safety

Rotorua Lakes Council is committed to the wellbeing of team members and to providing a working environment and systems which are free from risk, injury or disease for our team members, contractors, volunteers and visitors.  Health and Safety is a “people” challenge and to be successful we need you, as a manager, to both understand our H&S approach and ensure we deliver on these responsibilities. This section spells out our approach to Health and Safety and what you need to do. Read more…

Wellbeing

We encourage, and highly value the physical, mental and emotional well-being of our team members.  Everyone has access to our workplace wellness programme “WorkWell’ in partnership with Toi Te Ora Public Health. This section tells you more about “WorkWell” and gives details on our independent Employee Assistance Program (EAP).  Read more….

Growing engagement

Engagement is vital to our success because it drives retention, performance, customer service, discretionary effort and ultimately determines whether we will achieve our 2030 vision. Read more…